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My name is Latrelle & I thank you for considering The Brown Skin Co. for your skincare & waxing needs 🤗💛✨
Located at Trachouse Beauty Lounge
534 State St.
New Haven, CT 06510
475-221-6586 (TEXT only)
Wednesday - Thursday 11a-7p
Friday - Saturday 9a-5p
Most questions can be answered by reading the details below. Booking confirms you have read, understand & accept all policies.
A valid credit/debit card & a deposit of $15 that goes towards your appointment is required when booking. *all payments are non-refundable*
Appointments can be rescheduled by the client up to 24 hours before the appointment start time via the cancel/reschedule link in the appointment emails. If you are unable to reschedule on your own that means you have missed the 24-hour window & you need to contact me directly via text.
** There is a one reschedule limit after the 24-hour window w/o needing to pay a second deposit. Reschedules must be within TWO WEEKS of the current date. Discounts/deals for specific days do not transfer when you reschedule.**
Cancelations are required at least 24 hours before your appointment. Last-minute cancelations & no call-no shows will be charged a $20 non-refundable, non-transferable fee. If you have booked the Glow With Me service or any of the bundle deals (excluding the Purrrfect Kitty) you will be charged 100% of your total service due to the nature of these appointments. If there is an issue charging the card on file you will be banned from booking until the payment is made. **This payment is a debt, not a deposit, and can not be applied toward a future appointment.**
Important Health Information:
Services may be denied or restricted if you have any of the conditions or are taking any medicine listed below. Please DO NOT book unless you have been cleared by your doctor. This is for your safety & a signed document from your doctor may be required. If your appointment has to be stopped due to failure to communicate any pertinent info 100% of your service will be charged.
If you are unsure if you have any restrictions, please do not hesitate to contact me with any questions.
The Confidential Skin Assessment form must be filled out regardless of service type, this is non-negotiable.
There is street parking available (free on Sundays) & a meter machine is located in the middle of the block directly in front of the gated parking lot. Please do not park in any of the parking lots OR the rear of the building. You will be towed at your own expense & Trachouse Beauty Lounge nor The Brown Skin Co. will be liable.
Please arrive for your appointment at least 10 minutes early to find parking & TEXT (475-221-6586) to let me know when you have arrived. Due to Covid-19 restrictions, please remain in your vehicle until I let you know it is safe to enter. Temperatures will be taken & hand sanitizer will be available at the front desk.
If you are running late for your appointment please text me ASAP for further information. Your appointment may need to be rescheduled/canceled depending on availability for the day & the last-minute cancelation fee will apply.
You can still be waxed if you are on a light period & wearing a tampon. However, I strongly encourage you to plan accordingly as sensitivity is heightened during this time of the month.
If you are canceling due to Covid-19 the cancelation fee still applies unless results are provided.
Debit/Credit cards, Cash App, Zelle & Venmo are accepted. NO CASH at this time. The card on file can also be charged at your request.
*Any coupons or gift cards must be applied at the time of booking to redeem*
You will receive a confirmation shortly after booking and a reminder email/text 48 & 24 hours before your appointment. I can't wait to see your face =)
note: appointment durations may vary depending on your particular skin or waxing needs.
You will receive a text message reminder before your appointment